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Answers to frequently asked questions
Here you will find answers to frequently asked questions. If your question is not listed, please contact us.
Contact us
We usually reply within 24 hours.
Frequently Asked Questions
Process
2 Questions
Exam
5 Questions
Certificate and appraisal
3 Questions
Warranty & Special Cases
3 Questions
Process
A few minutes after your purchase, you will receive an email from us with a link where you can upload the corresponding photos.
Yes, you can upload the link on your phone and send the photos to us.
Exam
We require sharp close-up photos in natural light of the overall view, the brand and interior labels, the serial number, and the hardware such as zippers and metal parts.
Some models do not have a serial number, but we can help you find it.
No, you will receive a link by email after purchase and can take and upload the photos at your leisure when you are ready.
If you also opt for postal delivery, you will also receive the certificate or the short appraisal in printed form by post.
Contact us; we can often check other brands for you as well.
Certificate and appraisal
You will receive an official certificate of authenticity as a PDF document, which you can also use for resale.
Yes, our expert documentation is recognized by major platforms and payment providers to help you recover your money in cases of fraud.
In this case, we will create an expert report with photos and a justification as to why the item is not original.
Warranty & Special Cases
If a clear identification based on the photos is not possible, our risk-free guarantee applies and you will receive your money back.
Through the combination of expert knowledge and detailed photo analysis, we achieve a very high accuracy of over 99%.
a, we optionally offer delivery of the certificate or expert opinion in printed form by post.
Known from
Advantages of digital authentication
Achieve top prices!
96% of buyers want a certificate of authenticity when making a purchase. With a certificate, you can charge more, and buyers are more likely to buy.
Uncomplicated
We send you a link, you take photos with your phone and we check your items for authenticity, usually within 24 hours, even on weekends.
Recognized expertise
We are experts in authenticity testing. Our certificates are recognized and look good.
Digital authentication is so easy
1. Sending the photos
After your purchase, we'll send you a link via email. Here you can upload the photos we need. You can easily take them with your smartphone.
2. Examination within 24-48 hours
Once we receive the photos of your handbag, we'll review them thoroughly. If we need more photos, we'll contact you. But we're usually quicker!
3. Result and certificate
After completing the exam, we will email you the results. If the results are original, you will also receive a certificate.
When buying a second-hand handbag, 96% of all users want a certificate that confirms the authenticity of the handbag.
Further advantages of digitally verifying your handbag
No need to send
You don't have to go through the hassle of sending your handbag to us. You provide us with photos, and we use them to verify your handbag's authenticity.
Certificate of authenticity
You will receive a certificate of authenticity from our partner if it is an original handbag.
Short report
You will receive a PDF with your address, a product photo and the reasons why it is a counterfeit.
Everything digital and uncomplicated
After verification, we'll send you the results via email. If you need the test more quickly, please contact us.
